Customer follow-up
Save enquiries, create callback notes, prepare next steps and keep the customer from falling through the cracks.
Hire Agents
Get help with calls, follow-ups, customer support and profile setup.
Working Class Aussie helps businesses and family-network members request support from online agents, Account Managers and staff. Agents can help organise enquiries, save notes, prepare follow-ups and pass people to the right department.
What agents can help with
Practical support for businesses and members.
Profile setup
Help new members organise their name, contact details, work interests, business goals and account pathway.
Employment support
Help employers explain jobs properly and help workers get resumes and details into the right place.
Product routing
Route callers to Business Booster, Legal Help, Family Network, telco, marketplace, training or another approved product pathway.
Meg Account Setup Helper
Start with Meg, then move to the right staff member.
Meg can collect the details you choose to provide, ask for permission before any public-detail lookup, save your setup request and pass it to the right WCA staff member. She is not a public voice agent on this page.
Where agents fit in the family network
A worker, employer, family member or business owner contacts WCA.
Meg, Shane, an Account Manager or another staff member records the details and next step.
The person is routed to employment support, profile setup, legal resources, business support, product setup or Owner/Admin review.