Refund and Cancellation Policy
How refund, cancellation and service-review requests are handled.
Version 1.0 · Updated 11/07/2026
Review notice: Do not promise automatic refunds outside approved rules or statutory rights.
Refund and cancellation rights are assessed under the service agreement and applicable Australian Consumer Law. Nothing in this policy excludes rights that cannot lawfully be excluded. Requests should include the account, transaction and reason so they can be reviewed.