Mental health · Beginner · 13 minutes
Workplace stress and safe communication
Practical ways to stay calm, keep records and ask for help when work pressure or conflict starts building.
Slow down before replying
When a boss, co-worker or client has upset you, wait before sending a message. A calm message protects your job and your record.
Keep notes
- Date and time
- Who was involved
- What was said or asked
- What you did next
- Any witness or document
Ask clear questions
Use simple wording: “Can you please confirm what you need me to do first?” or “Can you put that instruction in writing so I get it right?”